Help
Most questions are answered fastest by the treatment center running your community. For anything to do with the app itself, write to us directly.
Your center controls invitations, membership, cohorts, what it publishes, and how its staff follow up. Anything about your place in the program, its records, or a decision it made is theirs to answer.
The center’s contact details are in the app under your center’s information.
Sign-in trouble, something not loading, a bug, an accessibility problem, or a question about how a feature works.
support@recoverycopilot.app
These five things let us answer on the first reply instead of the third.
Your password, and any private recovery detail you would not want in an email inbox. We never need either to help you, and we will not ask for them.
Invitation links are issued by your center and can expire or be replaced. Ask your center for a new link or center code.
You can do it in the app, or request it by email if you no longer have access. See Delete your Alumni account.
The portal is at staff.alumnicopilot.com. If two-step verification is blocking you, email us from your work address and we will walk through recovery with you.
Tell us what you were trying to do, what you use to get around — a screen reader, larger text, zoom, keyboard only — and where it broke down. Accessibility reports get a real fix, not a workaround.